ENG P6

PAMANTASAN NG LUNGSOD NG VALENZUELA

Poblacion II, Malinta, Valenzuela City

COURSE SYLLABUS

Course Title	Business Communication
Course No.	ENG P6
School Year	2013 – 2014
Semester	First Semester
Faculty	Ms. Liezel Fulgencio
Department	English

COURSE DESCRIPTION.

This course is designed to give students a comprehensive view of communication, its scope and importance in business, and the role of communication in effective internal communications program. The various types of business communication media are covered. Many of the assignments are to be keyboarded. Many of the assignments are to be keyboarded.

COURSE OBJECTIVES.

By the end of this course, students should be able to:

1.    Write effective and concise letters and memos,

2.    Prepare informal and formal reports,

3.    Use career skills that are needed to succeed, such as using ethical tools, working collaboratively, observing business etiquette, and resolving workplace conflicts,

4.    Plan successfully for and participate in meetings and conduct proper techniques in telephone usage,

5.    Use e-mail effectively and efficiently, and

6.    Develop interpersonal skills that contribute to effective and satisfying personal, social and professional relationships.

                                    

COURSE FORMAT.                   

The instructor may use discussion, workshop, guest speaker, and student presentation.

COURSE OUTLINE.

I.              BUSINESS COMMUNICATION

a.    Basic Concepts of Effective Communication

b.    Understanding Business Communication

c.    The Organizational Structure

II.            WRITING FOR BUSINESS AUDIENCES

a.    Improving Writing Techniques

III.           ROUTINE LETTERS AND GOODWILL MESSAGES

a.    Formats of Business Letter

b.    Essential Parts of Business Letters

c.    Types of Business Letters

IV.          TELEPHONE AND E-MAIL USAGE

a.    Phone Etiquette

b.    E-Mail and Memoranda

c.    E-mail Etiquette

V.            FORMAL AND INFORMAL REPORTS

VI.          CAREER SKILLS

a.    Business Etiquette And Ethical Tools

b.    Working Collaboratively

c.    Resolving Workplace Conflicts

VII.         GROUP DISCUSSION AND ORAL PRESENTATION

VIII.        INTERPERSONAL SKILLS

a.    Acing Job Interviews

b.    Persuasive Messages

c.    Negative Messages

COURSE REQUIREMENTS.

Two Major Exams                                 -                       40%

Oral Presentation, Class Project        -                       30%

Recitations                                            -                       20%

Seat works, Assignments                   -                       10%